PRIVACY POLICY

DEB’s Audiology and Hearing Care Pvt Ltd

Last Updated: March 12, 2026

INTRODUCTION

Deb’s Audiology & Hearing Care Pvt Ltd (“we,” “us,” “our,” or “DEB’s Audiology”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website debsaudiology.com or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. INFORMATION WE COLLECT

1.1 Personal Information You Provide

When you interact with our website or services, we may collect the following personal information:

Appointment Booking Information:

Full name
Date of birth
Contact details (phone number, email address)
Preferred appointment date and time
Reason for visit or hearing concerns

Medical and Health Information:

Hearing test results and audiograms
Medical history relevant to hearing health
Current medications
Previous hearing aid experience
Tinnitus or balance disorder symptoms
Any medical conditions affecting hearing

Online Hearing Test Results:

Responses to screening questions
Basic hearing threshold estimates (audiogram)
Email address (required)
Phone number (required)
Device and browser information used for testing
IP address and timestamp of test
Test results stored for your access and our records

Communication Records:

Messages sent through contact forms
WhatsApp inquiries and conversations
Email correspondence
Phone call records and notes

Payment Information:

Billing name and address
Transaction details
Payment method (we do NOT store complete credit/debit card numbers)

Website Account Information (if applicable):

Username and password
Profile preferences
Communication preferences

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information:

Technical Information:

IP address
Browser type and version
Operating system
Device type (mobile, tablet, desktop)
Pages visited and time spent
Referring website/source
Click patterns and navigation paths

Cookies and Tracking Technologies: We use cookies and similar tracking technologies to improve your experience. See Section 5 for detailed cookie information.

1.3 Information from Third Parties

We may receive information about you from:

Healthcare providers (if you provide referrals or medical records)
Insurance companies (for coverage verification)
Payment gateway providers
WhatsApp Business platform

2. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

2.1 Healthcare Services

To Provide Clinical Care:

Schedule and manage appointments
Conduct hearing assessments and diagnostics
Maintain your medical records
Program and adjust hearing devices
Provide follow-up care and support
Monitor your hearing health over time

To Communicate About Your Care:

Send appointment reminders via SMS, email, or WhatsApp
Provide test results and recommendations
Answer questions about your hearing health
Send important updates about your devices or care

2.2 Business Operations

To Operate Our Website and Services:

Process payments and transactions
Respond to inquiries and support requests
Improve our website functionality and user experience
Prevent fraud and ensure security
Comply with legal obligations

To Send Administrative Information:

Changes to terms, policies, or services
Technical updates or security notices
Account or transaction confirmations

2.3 Marketing Communications (With Your Consent)

To Send Relevant Information:

Educational content about hearing health
Information about our services
Special offers or promotions
Newsletters and updates

You can opt-out of marketing communications at any time by:

Clicking “unsubscribe” in any email
Replying “STOP” to SMS messages
Contacting us at info@debsaudiology.com

Important: Even if you opt-out of marketing, we may still send essential communications about your appointments, care, or account.

2.4 Online Hearing Test

When You Use Our Online Hearing Test:

Process your responses to generate basic hearing assessment (audiogram)
Provide basic hearing threshold estimates
Store your results securely for your future reference
Collect your email address and phone number for results delivery
Offer educational information about hearing health
Recommend professional assessment when appropriate
Improve the accuracy and functionality of the screening tool

Important Limitations: Our Online Hearing Test is NOT a diagnostic test and cannot replace comprehensive assessment by RCI-certified audiologists. Results are estimates only and should not be used for medical decisions. See our Disclaimer for complete information.

2.5 Analytics and Improvement

To Understand Website Usage:

Analyze visitor behavior and traffic patterns
Identify technical issues or errors
Test new features and improvements
Understand which information is most helpful

Tools We Use:

Google Analytics (with anonymized IP)
Facebook Pixel (for advertising and remarketing)
WhatsApp Business API (for communication)

3. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

3.1 With Your Consent

We may share your information when you explicitly authorize us to do so, such as:

Sharing medical records with other healthcare providers (ENT specialists, hospitals)
Sending prescriptions to hearing aid manufacturers
Coordinating care with family members (with your permission)

3.2 Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

Healthcare Services:

Hearing aid manufacturers – for device ordering and warranty services
Medical transcription services (if used)
SMS appointment reminder services

Technology Providers:

Hostinger – website hosting provider
Email service providers
Payment gateway providers
WhatsApp Business API
Cloud storage providers for secure medical records

All service providers are contractually obligated to:

Use your information only for specified purposes
Maintain confidentiality and security
Comply with applicable data protection laws

3.3 Legal Requirements

We may disclose your information when required by law:

Compliance with legal obligations (court orders, subpoenas)
Protection of our rights, property, or safety
Investigation of fraud or security issues
Response to government or regulatory requests
Enforcement of our Terms of Service

3.4 Business Transfers

If DEB’s Audiology is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you via email and/or prominent notice on our website before any transfer occurs and your information becomes subject to a different privacy policy.

4. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information:

4.1 Security Measures

Technical Safeguards:

SSL/TLS encryption for data transmission
Secure server infrastructure with Hostinger
Regular security audits and vulnerability assessments
Firewall protection and intrusion detection
Encrypted storage of sensitive medical information

Organizational Safeguards:

Access controls limiting staff access to necessary information only
Staff training on data protection and confidentiality
Confidentiality agreements with all employees and contractors
Secure physical premises with restricted access to records
Regular backup of medical records

Payment Security: We do not store complete credit/debit card information on our servers. All payment processing is handled by secure third-party payment gateway providers using industry-standard PCI-DSS compliance.

4.2 Data Retention

How Long We Keep Your Information:

Medical Records:

Retained for 7 years (as per Indian medical record retention requirements)
Required for continuity of care and legal compliance
Stored securely in encrypted systems

Marketing Communications:

Until you opt-out or request deletion
Automatically removed after 2 years of inactivity

Website Analytics:

Aggregated data retained indefinitely
Personal identifiers removed after 14 months

Transaction Records:

Retained for 7 years for tax and accounting purposes

You may request deletion of your information subject to our legal obligations to retain medical records.

5. COOKIES AND TRACKING TECHNOLOGIES

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit websites. They help websites remember your preferences and improve your experience.

5.2 Types of Cookies We Use

Essential Cookies (Required):

Session management
Security features
Load balancing
Website functionality

Performance Cookies (Optional):

Google Analytics – website traffic analysis
Error tracking and debugging
Speed and performance monitoring

Functional Cookies (Optional):

Language preferences
Accessibility settings
WhatsApp chat widget functionality

Marketing Cookies (Optional – With Consent):

Facebook Pixel – advertising and remarketing
Google Ads remarketing (if implemented)

5.3 Managing Cookies

You can control cookies through:

Browser Settings:

Most browsers allow you to block or delete cookies
Instructions available in your browser’s help section
Note: Blocking essential cookies may affect website functionality

Our Cookie Consent Tool:

[VERIFY: If you implement cookie consent banner]
Customize which types of cookies you accept
Change preferences at any time

Analytics Opt-Out:

Google Analytics: Install Google Analytics opt-out browser add-on (tools.google.com/dlpage/gaoptout)
Facebook Pixel: Adjust ad preferences in your Facebook account settings

6. YOUR PRIVACY RIGHTS

6.1 Rights Under Indian Law

You have the following rights regarding your personal information:

Right to Access:

Request copies of your personal information
Receive information about how we use your data
Obtain details about third parties we share data with

Right to Correction:

Request correction of inaccurate information
Update outdated personal details
Complete incomplete records

Right to Deletion:

Request deletion of your personal information
Subject to legal requirements for medical record retention
May not apply to information necessary for legal compliance

Right to Restrict Processing:

Object to certain uses of your information
Request limitation of processing in specific circumstances

Right to Data Portability:

Receive your data in structured, commonly used format
Transfer information to another healthcare provider

Right to Withdraw Consent:

Withdraw consent for marketing communications
Opt-out of non-essential data processing

6.2 How to Exercise Your Rights

To exercise any of these rights:

Contact Us:

Email: [VERIFY: privacy@debsaudiology.com]
Phone: [VERIFY: Contact number]
Mail: [VERIFY: Registered office address]

We will respond within:

30 days of receiving your request
May request identity verification to protect your information
May charge reasonable fees for excessive or repetitive requests

7. CHILDREN’S PRIVACY

Our website and services are not directed to children under 13 years of age without parental consent.

If You Are a Parent/Guardian:

We may collect information about children when providing pediatric hearing services
Parental consent required for children under 18
Parents have the right to review, update, or delete their child’s information

If we discover we have inadvertently collected information from a child without consent, we will delete it promptly.

8. INTERNATIONAL DATA TRANSFERS

If you are accessing our website from outside India:

Your information may be transferred to and processed in India, which may have different data protection laws than your country.

We ensure appropriate safeguards:

Standard contractual clauses with international service providers
Adequate data protection measures
Compliance with applicable cross-border data transfer regulations

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services:

We are not responsible for:

Privacy practices of external websites
Content or security of linked sites
Data collection by third parties

We recommend reviewing the privacy policies of any third-party sites you visit.

Third-Party Services We Link To:

[VERIFY: RCI website – rehabcouncil.nic.in]
[VERIFY: Hearing aid manufacturer websites]
[Educational resources and research citations]

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to:

Reflect changes in our practices
Comply with new legal requirements
Improve clarity and transparency

When we make changes:

Updated “Last Updated” date will be revised
Material changes will be communicated via email or website notice
Continued use of our services constitutes acceptance of changes

We encourage you to review this Privacy Policy regularly.

11. CONTACT INFORMATION

For Questions or Concerns About This Privacy Policy:

Deb’s Audiology & Hearing Care Pvt Ltd

Privacy Officer / Data Protection Contact:

Email: info@debsaudiology.com
Phone: +91 88507 69404
Address: SH 26/A, Sumer Nagar Building 3, Beside Domino’s Pizza, Opposite Korakendra, Borivali West, Mumbai 400092

Clinic Address: SH 26/A, Sumer Nagar Building 3 Beside Domino’s Pizza, Opposite Korakendra Borivali West, Mumbai 400092

Business Hours: Monday – Saturday: 10:00 AM – 6:00 PM Sunday: Closed

12. COMPLAINTS AND GRIEVANCES

If you have concerns about how we handle your personal information:

Internal Escalation: Contact our Privacy Officer at the details above

Regulatory Authority: You have the right to lodge a complaint with appropriate Indian data protection authorities or consumer protection forum if you believe we have not handled your personal information properly.