TERMS OF SERVICE

Deb’s Audiology & Hearing Care Pvt Ltd

Last Updated: March 12, 2026

1. ACCEPTANCE OF TERMS

Welcome to Deb’s Audiology & Hearing Care Pvt Ltd (“DEB’s Audiology,” “we,” “us,” or “our”).

By accessing or using our website debsaudiology.com or services, you agree to be bound by these Terms of Service.

If you do not agree to these terms, please do not use our website or services.

2. DEFINITIONS

“Services” means all healthcare services, website content, online tools, and related services provided by DEB’s Audiology.

“Website” means debsaudiology.com and all associated web pages, mobile applications, and digital platforms.

“Patient” or “You” means any individual using our website or receiving our services.

“Healthcare Professionals” means Dr. Nabarun Deb, Dr. Sarmistha Nayak, and any other RCI-certified audiologists or staff employed by DEB’s Audiology.

“Online Hearing Test” means the self-administered online hearing test tool available on our website.

3. SCOPE OF SERVICES

3.1 Clinical Services Provided

DEB’s Audiology provides professional audiology services including:

Comprehensive hearing assessments and diagnostics
Hearing aid fitting, programming, and verification
Tinnitus evaluation and management
Balance and vestibular assessment
Aural rehabilitation and counseling
Hearing aid maintenance and repair coordination
Follow-up care and adjustments

All clinical services are provided by RCI-certified audiologists in accordance with professional standards and ethical guidelines.

3.2 Services NOT Provided

We do not:

Perform surgery or medical procedures (refer to ENT specialists)
Prescribe medications (healthcare professionals may recommend OTC options)
Diagnose or treat medical conditions outside audiology scope
Provide emergency medical services
Guarantee specific hearing outcomes or device performance
Offer remote prescribing of hearing aids without in-person assessment

For medical emergencies, call emergency services immediately.

3.3 Online Hearing Test

Important Limitations:

Our Online Hearing Test:

✓ Provides basic hearing assessment (audiogram)
✓ Offers educational information
✓ Helps you decide if professional assessment is warranted

Our Online Hearing Test is NOT:

❌ A diagnostic medical test
❌ A substitute for professional assessment
❌ Sufficient for hearing aid prescription
❌ Medically supervised

Results should not be used for medical decisions. See our Disclaimer for complete information.

4. PATIENT RESPONSIBILITIES

4.1 Accurate Information

You agree to:

Provide truthful and complete information
Update your contact and medical information promptly
Inform us of changes in medications or health conditions
Disclose relevant medical history honestly

Inaccurate information may affect the quality and safety of care provided.

4.2 Appointment Commitments

Scheduling:

Book appointments through authorized channels only
Arrive 10 minutes early for check-in
Bring required documents (ID, insurance, medical records)

Cancellations and No-Shows:

Provide 24 hours notice for cancellations when possible
2nd consecutive no-show may result in appointment restrictions
Emergency situations will be considered on case-by-case basis

Late Arrivals:

Appointments may need to be rescheduled if more than 15 minutes late
Subject to availability on the same day

4.3 Treatment Compliance

You agree to:

Follow professional recommendations and instructions
Attend scheduled follow-up appointments
Report any problems or concerns promptly
Use hearing devices as instructed
Maintain hearing devices properly

Non-compliance may affect treatment outcomes and warranty coverage.

4.4 Payment Obligations

You are responsible for:

Payment of all services rendered
Timely settlement of invoices
Providing accurate billing information
Understanding your insurance coverage (we assist but do not guarantee coverage)

See Section 6 for detailed payment terms.

5. APPOINTMENT POLICIES

5.1 Booking and Confirmation

How to Book:

Online: Through our website booking system
Phone: +91 88507 69404
WhatsApp: +91 88507 69404
In-person: At our clinic

Confirmation:

You will receive SMS/email confirmation
Reminders sent 48 hours and 2 hours before appointment
Confirm or reschedule using provided links

5.2 Rescheduling

Allowed with 24 hours notice when possible
Multiple reschedules subject to availability
No penalty for reasonable rescheduling with notice

5.3 Cancellations

Patient-Initiated:

Provide notice as early as possible
No cancellation fees with 24 hours advance notice
Late cancellations are discouraged but understood in emergencies

Clinic-Initiated:

We may cancel due to emergency, illness, or unforeseen circumstances
You will be notified immediately and offered alternative appointment

5.4 Wait Times

We strive to see patients on time. However:

Complex cases may extend appointment times
Medical emergencies take priority
We appreciate your patience and understanding

If we are running more than 15 minutes late, we will inform you and offer the option to reschedule.

6. FEES, PAYMENTS, AND REFUNDS

6.1 Service Fees

Hearing Assessments:

Comprehensive assessment: Free for first-time patients (₹2,500 value)
Follow-up consultations: Included in lifetime care

Hearing Aids:

Pricing varies based on technology and features: ₹45,000 – ₹3,50,000
Includes: Initial fitting, Real Ear Measurement, follow-up care
Lifetime care: Unlimited adjustments, cleaning, programming updates

Other Services:

Detailed pricing available upon inquiry or on our website

Fees are subject to change. Current pricing available on our website or by inquiry.

6.2 Payment Methods

We Accept:

Cash
Credit/Debit cards
UPI payments
Net banking transfers
Payment installment plans (inquire for details)

Payment Processing: All card/online payments processed securely through authorized payment gateway providers.

6.3 Payment Terms

Due Upon Service:

Hearing assessments: Payment due at time of service (or free is case of special promotions for first-time patients)
Hearing aid purchase: Payment arrangements discussed during consultation
Additional services: Payment due at time of service

EMI Options: Available for hearing aid purchases. Inquire for details on partnering financial institutions and terms.

Late Payments: Outstanding balances may affect future appointment scheduling. Please contact us if you have payment difficulties.

6.4 Insurance

Insurance Assistance:

We help verify coverage and submit claims when applicable
Final coverage determination is between you and your insurance provider
You remain responsible for any amounts not covered

We do not guarantee insurance reimbursement.

6.5 Refund Policy

Hearing Aid Returns: Most hearing aid manufacturers offer trial periods:

Typically 30-60 days depending on manufacturer
Return conditions: Devices in good condition, not damaged
Restocking fees may apply per manufacturer policy
Refund processing: Within 7-14 business days

Service Refunds:

Comprehensive assessments: Generally non-refundable once services provided
Extraordinary circumstances considered on case-by-case basis

For refund requests, contact us within the applicable trial period.

7. INTELLECTUAL PROPERTY

7.1 Website Content

All content on our website is protected by:

Copyright © 2024-2025 Deb’s Audiology & Hearing Care Pvt Ltd
Trademark protections (where applicable)
Intellectual property laws

Protected content includes:

Text, graphics, images, photographs
Logos, brand names, trademarks
Website design and layout
Educational materials and resources
Assessment tools and forms

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to:

Access and use our website for personal, non-commercial purposes
View and print content for personal reference
Use online hearing screening tool for personal assessment

You may NOT:

Reproduce or redistribute content without permission
Use content for commercial purposes
Modify, reverse-engineer, or create derivative works
Remove copyright or proprietary notices
Frame or mirror any website content
Use automated tools to scrape or collect website data

7.3 User-Generated Content

If you submit content to us (reviews, testimonials, feedback):

You grant us a non-exclusive, royalty-free license to use, reproduce, and display such content
You confirm you own rights to the content submitted
We reserve the right to remove any content at our discretion

8. PROHIBITED USES

You agree NOT to:

Illegal Activity:

Use our website or services for any unlawful purpose
Violate any applicable laws or regulations
Impersonate others or provide false information

Harmful Conduct:

Transmit viruses, malware, or malicious code
Attempt to breach security measures
Interfere with website functionality or other users’ access
Hack, exploit, or damage our systems

Inappropriate Content:

Post offensive, abusive, or defamatory content
Share others’ private information without consent
Send spam or unsolicited commercial messages

Misuse of Services:

Abuse or harassment of staff
Fraudulent bookings or payment
Improper use of online screening tool

Violation may result in:

Termination of access to website and services
Legal action and pursuit of damages
Reporting to appropriate authorities

9. DISCLAIMER OF WARRANTIES

9.1 Website and Services “As Is”

Our website and online tools are provided “AS IS” and “AS AVAILABLE” without warranties of any kind, either express or implied.

We do not warrant:

Uninterrupted or error-free website operation
Accuracy or completeness of online content
Website security from unauthorized access
Compatibility with all devices or browsers

9.2 No Guarantee of Outcomes

While we provide professional care to the highest standards:

We cannot guarantee specific treatment outcomes
Individual results vary based on many factors
Hearing aid performance depends on proper use and maintenance
Success requires patient compliance and follow-up

Hearing aids are medical devices with inherent limitations. They amplify sound but do not restore normal hearing or cure hearing loss.

9.3 Third-Party Content

We are not responsible for:

Accuracy of third-party website content
Products or services from external providers
Hearing aid manufacturer performance or warranty issues
Information from linked educational resources

10. LIMITATION OF LIABILITY

10.1 To the Maximum Extent Permitted by Law:

DEB’s Audiology, its directors, employees, and agents shall NOT be liable for:

Indirect Damages:

Loss of profits, data, or business opportunities
Emotional distress or psychological harm
Consequential or incidental damages

Direct Damages: Our total liability shall not exceed the amount you paid for services in the 12 months preceding the claim.

10.2 Exceptions

This limitation does NOT apply to:

Gross negligence or willful misconduct
Personal injury caused by our negligence
Violations of consumer protection laws
Situations where law prohibits such limitations

10.3 Professional Liability

Our healthcare professionals maintain [VERIFY: professional indemnity insurance as required by law].

For professional negligence claims, standard medical malpractice procedures and limitations apply under Indian law.

11. INDEMNIFICATION

You agree to indemnify and hold harmless DEB’s Audiology from any claims, damages, losses, or expenses (including legal fees) arising from:

Your violation of these Terms of Service
Your misuse of our website or services
Your violation of any third-party rights
False or inaccurate information you provide
Your negligent or unlawful conduct

12. PRIVACY AND DATA PROTECTION

Your privacy is important to us.

Our collection and use of personal information is governed by our Privacy Policy
By using our services, you consent to our Privacy Policy
Medical records maintained per applicable healthcare regulations
Retention period: 7 years

Read our complete Privacy Policy at: https://debsaudiology.com/privacy-policy/

13. CONFIDENTIALITY AND MEDICAL RECORDS

13.1 Patient Confidentiality

We maintain strict confidentiality of all patient information in accordance with:

Indian healthcare privacy standards
RCI professional ethics guidelines
Medical Council of India regulations (where applicable)

13.2 Medical Records Access

You have the right to:

Access your medical records upon request
Receive copies (reasonable fees may apply)
Request corrections to inaccurate information
Authorize release to other healthcare providers

Requests should be made in writing to: info@debsaudiology.com or at our clinic address

13.3 Record Retention

Medical records retained for 7 years from last treatment date, or longer if required by law.

14. DISPUTE RESOLUTION

14.1 Informal Resolution

Before initiating formal action, we encourage:

Direct communication with our clinic management
Good-faith attempts to resolve concerns
Mediation if necessary

Contact us to discuss concerns: info@debsaudiology.com or +91 88507 69404

14.2 Governing Law

These Terms of Service are governed by the laws of India and the state of Maharashtra.

14.3 Jurisdiction

Any disputes shall be subject to the exclusive jurisdiction of courts in: Mumbai, Maharashtra, India

14.4 Arbitration

Parties may agree to resolve disputes through arbitration in Mumbai under the Indian Arbitration and Conciliation Act, 1996.

15. CHANGES TO TERMS

15.1 Right to Modify

We reserve the right to modify these Terms of Service at any time.

When we make changes:

“Last Updated” date will be revised
Material changes communicated via email or website notice
Continued use constitutes acceptance of modified terms

15.2 Review Regularly

We encourage you to review these terms periodically.

Significant changes will be highlighted and require your acknowledgment before continuing to use services.

16. TERMINATION

16.1 Your Right to Terminate

You may terminate your relationship with us at any time by:

Discontinuing use of our website
Requesting closure of any account
Notifying us in writing

Outstanding payment obligations remain due.

16.2 Our Right to Terminate

We may terminate or suspend access to our website or services if:

You violate these Terms of Service
You engage in abusive or harmful conduct
You provide false information or commit fraud
Required by law or regulatory authority

We will provide notice when practicable, except in cases of serious violations.

17. SEVERABILITY

If any provision of these Terms is found unenforceable:

That provision shall be modified to be enforceable
All other provisions remain in full effect
Overall intent of Terms preserved

18. ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy and Disclaimer, constitute the entire agreement between you and DEB’s Audiology.

These Terms supersede:

All prior agreements or understandings
Oral or written communications
Previous versions of Terms

19. NO WAIVER

Our failure to enforce any right or provision does not constitute a waiver.

Waiver of any term must be in writing and signed by authorized representative.

20. ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our written consent.

We may assign our rights and obligations to successors or affiliated entities.

21. FORCE MAJEURE

We are not liable for failure to perform due to circumstances beyond our reasonable control, including:

Natural disasters, pandemics, government actions
Internet/telecommunications failures
Strikes, labor disputes
Equipment failures or supply shortages

22. NOTICE REQUIREMENTS

22.1 How to Contact Us

For questions about these Terms of Service:

Deb’s Audiology & Hearing Care Pvt Ltd

Email: info@debsaudiology.com
Phone: +91 88507 69404
Address: SH 26/A, Sumer Nagar Building 3, Beside Domino’s Pizza, Opposite Korakendra, Borivali West, Mumbai 400092

22.2 How We Contact You

We may send notices via:

Email to the address you provided
SMS to your registered phone number
Postal mail to your last known address
Website announcement or banner

You agree to keep contact information current.

23. LANGUAGE

These Terms are written in English.

If translated to other languages, the English version shall prevail in case of any conflict or ambiguity.

24. ACKNOWLEDGMENT

BY USING OUR WEBSITE OR SERVICES, YOU ACKNOWLEDGE THAT:

✓ You have read these Terms of Service
✓ You understand these Terms
✓ You agree to be bound by these Terms
✓ You are of legal age to enter into this agreement (18+ or with guardian consent)

If you do not agree, discontinue use of our website and services immediately.

CONTACT INFORMATION